Returns & Exchanges

We want your home to flourish with our greenery, but if your plant or accessory isn't the perfect fit, you can return it within 14 days of delivery. Please note that live plants must be returned in their original condition to ensure their continued health and vitality.

1

Initiate Your Request

Log into your account or use our contact form with your order number to request a Return Merchandise Authorization (RMA).

2

Prepare the Package

Carefully pack your items in their original packaging, ensuring plants are secured and hydrated to prevent damage during transit.

3

Ship the Items

Affix the provided prepaid shipping label to your box and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our botanists inspect the returned items, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing